Refund policy

RETURNS & REFUNDS

Every BLXDE release is produced in limited quantities. Please read this policy before requesting a return. Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer laws that apply to your purchase.

Effective July 2026
Applies to purchases made through www.blxde.com

01 / ORDER CANCELLATIONS

Orders may be cancelled within 24 hours of purchase, provided your order has not already been processed or dispatched.

Once an order has entered fulfilment, we cannot guarantee that it can be cancelled, changed or refunded before dispatch.

To request a cancellation, contact adminblxde@gmail.com and include your order number.

02 / CHANGE OF MIND & INCORRECT SIZING

Changed your mind or ordered the wrong size? You may request a return within 14 days of receiving your order.

Approved change-of-mind returns will be issued as BLXDE store credit for the value of the returned item.

Items must be unworn, unwashed and in their original condition.
All original tags and packaging must remain attached and undamaged.
Items showing signs of wear, washing, fragrance, makeup, deodorant, pet hair or damage will not be accepted.
Original shipping charges are non-refundable.
Customers are responsible for return postage.
Returns must be approved by BLXDE before being sent back.
Items sent without prior approval may be refused.
Store credit will be issued after the returned item has been inspected.

Due to hygiene reasons, opened balaclavas, face coverings, socks and similar items cannot be returned for a change of mind.

Sale items, promotional items, gift cards and free gifts are not eligible for change-of-mind returns unless required by law.

Because BLXDE releases are limited, we cannot guarantee that another size will be available. Store credit may be used toward another available product or future release.

03 / FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact us if your order arrives faulty, damaged or different from what you ordered.

Email adminblxde@gmail.com within 14 days of delivery and include:

Your full name
Your order number
A description of the issue
Clear photos or videos showing the problem
A photo of the packaging and shipping label where relevant

Once your claim has been reviewed, BLXDE may offer a repair, replacement, store credit or refund depending on the nature of the issue and your rights under applicable consumer law.

Where BLXDE confirms that an item is faulty, damaged or incorrect, we will cover the reasonable return postage costs.

Normal wear and tear, accidental damage, misuse, failure to follow the care instructions or damage caused after delivery are not considered manufacturing faults.

04 / AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced where they fail to be of acceptable quality and the issue does not amount to a major failure.

05 / INTERNATIONAL CUSTOMERS

Customers outside Australia may have additional rights under the consumer laws of their country or region.

Where mandatory local consumer laws provide stronger cancellation, withdrawal, return or refund rights, those laws will apply and take priority over this policy.

International customers are responsible for return postage for change-of-mind returns unless otherwise required by law.

Customs duties, import taxes and other government charges are generally non-refundable by BLXDE.

06 / HOW TO REQUEST A RETURN

Step 1: Email adminblxde@gmail.com with your order number, the item you would like to return and the reason for your request.

Step 2: Include clear photos or videos if the item is faulty, damaged or incorrect.

Step 3: Wait for approval and return instructions before posting anything back.

Step 4: Send the approved return using a tracked postage service. BLXDE is not responsible for returns lost or damaged in transit.

Step 5: Once the item has been received and inspected, we will notify you of the outcome.

Approved store credit or refunds will generally be processed within 5 business days of inspection. Your bank or payment provider may take additional time to display a refund.